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Frequently Asked Questions

Buying

This is down to the sellers discretion. Use the secure messaging system to ask the seller if you can meet them to see the dress in person and try it on.

Using the ‘Make an Offer’ button it is easy to negotiate a price with the seller. If they accept your offer, they will send you a custom ‘Buy Now’ button allowing you to purchase the outfit at the agreed price.

If your offer has been rejected you will be notified by email and can choose to make another offer if you wish.

In person – If you arrange to meet the seller in person, you can pay them cash once happy with the outfit.

We DO NOT recommend any other payment methods such as Western Union or bank transfers as they are less secure.

On each outfit listing page you will be able to see the location of the listing. The ‘domestic shipping cost’ shown is the cost to have the item shipped within the country the item is listed in.

The cost will vary for each listing as prices are set by the seller and will take into account the weight and size of the outfit once it is packaged.

For International shipping costs contact the seller as this will vary depending on the country being shipped to.

Yes, you can have an outfit shipped internationally.

When you have found an outfit you like simply press the ‘contact seller’ button to directly ask the seller for a shipping quote to your destination. Inform the seller if your happy with the quote so they can send you a custom ‘buy now’ button for you to complete the transaction.

The ‘Buy Now’ button will appear in your chat with the seller.

If you notice any problems with your order, log in to your PayPro account and contact the seller as soon as possible through the PayPro Resolution Centre.

If you do not get a response from the seller or are unable to reach an agreement with them you can escalate the dispute and receive assistance from PayPro. To do this log into PayPro and go to the Resolution Centre. Go to messages with the seller and click on ‘Escalate to claim’.

Selling

You can list any Eastern or Western outfit you like. We have divided outfits into other broad categories to make it easier for the buyer to select. The outfit can be new or used.

When listing your outfit we recommend you select your normal clothes size for high street clothing. This will allow buyers to easily find the size they’re looking for when using our search function. We recommend providing detailed measurements in your outfit description including bust, waist, hips and height. Buyers may also message you if they require any additional measurements before making their purchase.

We have no time limits on listings and they will stay listed until sold or you delete the listing manually.

Once you contact the seller you can decide how to pay

If someone has purchased your outfit online, the listing will be deleted automatically. If you have met with the buyer and sold the dress in person it is important to remove the listing to prevent other buyers trying to purchase it online. To delete the listing simply log in and go to your dashboard. Click ‘Options’ on the chosen listing and then select ‘Delete Listing’

The dress originally advertised cannot be changed to advertise another dress. Our team regularly monitor accounts to check this. Any suspicious behaviour may result in your listing being removed and your account being suspended.

Buying and Selling Safely

At Rewear Hub we are committed to creating an online marketplace which is safe for buyers and sellers. Our team actively monitors user activity to prevent fraud and help keep users safe.

Accept online payments through PayPro. This is our chosen payment merchant as it uses data encryption, monitors transactions for fraud and provides PayPro Seller Protection.

We do not recommend accepting payments via Western Union or Moneygram as these payment methods are not traceable.

Be wary of buyers offering more than the asking price for the outfit. If you receive an overpayment, return the whole amount to the sender and request them to send payment for the correct amount.

Do not follow any links you may receive via email asking you to sign in to Paypro. PayPro will never ask for money to release funds so be vigilant of any emails which ask you to do this.

Always check for funds to clear before shipping the outfit to the buyer.

Answer any queries from potential buyers via our secure messaging system as it allows you to communicate without revealing your personal contact details.

Make all online payments through a ‘Buy Now’ button on Rewearhub This will direct payments via PayPro, which will ensure a safe transaction and offer you PayPro Buyer Protection.

Do not transfer money by bank transfer, Western Union, or Moneygram.

If you have any questions about an outfit, contact the seller through our secure messaging system so you can communicate without revealing personal contact details.

If you are meeting a seller to see an outfit and buy it in person, we recommend taking someone with you.

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